36 pages • 1 hour read
Charles DuhiggA modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
Chapter 5 opens with the case study of Starbucks. In the 1980s, Howard Schultz became CEO of the coffee chain. One of his key initiatives was an intense training program for employees in which they learned the skill of willpower. Willpower, Duhigg notes, “is the single most important keystone habit for individual success” (131). The author points to the story of Starbucks manager Travis Leach, who achieved personal success working for Starbucks after coming from a troubled home in which both of his parents were drug addicts. Travis deeply benefited from Starbuck’s life-skills training, including self-discipline.
Duhigg then shifts from the corporate case study that opened the chapter to a brief history on the science of willpower. Researchers at universities around the world, from the United States to Australia to Scotland, are studying willpower and the brain. Willpower is a “hot topic” in the scientific field right now, and corporations are taking notice.
Children with strong willpower perform measurably better in every aspect of their lives as they age. Researchers have shown that humans only have a certain store of willpower, however, which can be filled or depleted. We can work to increase our supply of willpower, something Starbucks hopes to achieve with each employee.
Chapter 5 again highlights Duhigg’s focus on organizational leadership. Even one individual, in this case Howard Schultz of Starbucks, can establish good habits for many thousands of employees. Critical to good institutional habits are employees who are taught to wield willpower, a skill that can be developed even in adulthood. The steps an individual can take to develop personal willpower, however, are not a focus in this book. Readers seeking to develop personal willpower, or develop that skillset in children, might refer to Grit: The Power of Passion and Perseverance by Angela Duckworth, one of the researchers Duhigg spoke with in the course of his own research.
In this chapter, the author’s personal beliefs begin to appear, although subtly. Duhigg’s case studies indicate that he equates good habits with a certain type of success, namely financial wealth and corporate growth. Other types of good habits that make for a successful life, such as healthy interpersonal relationships with family and friends, are not a topic in this book. Duhigg’s measuring stick for effective habits is clearly one based on corporate capitalism.
The majority of Duhigg’s case studies feature American companies, American consumers, and American history. While his focus on the habits of American companies and consumers may make the examples relatable for his intended audience, it may also leave some readers questioning whether organizational habits vary from region to region.
By Charles Duhigg
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