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63 pages 2 hours read

Dayna Bowen Matthew

Just Medicine: A Cure for Racial Inequality in American Health Care

Nonfiction | Book | Adult | Published in 2015

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Chapters 5-7Chapter Summaries & Analyses

Chapter 5 Summary: “Implicit Bias during the Clinical Encounter”

The first section of Chapter 5, titled “Mechanism 3: Physicians’ Implicit Biases Influence Their Conduct and Communication.” Under the third mechanism of the Biased Care Model, Matthew explains how physicians’ unconscious racial biases negatively influence their verbal and nonverbal communication with patients. Medical students, closely observing clinical interactions, notice how doctors often change their tone, body language, and engagement when dealing with BIPOC patients. These shifts, including spending less time with BIPOC patients, result from systemic pressures and routines that cause physicians to fall back on implicit bias.

Matthew discusses research showing that white physicians often display anxiety and hostility when interacting with BIPOC patients, which lowers the quality of care they provide. Studies, such as those carried out by Dr. Elizabeth Hooper and Dr. Rachel Johnson, reveal that physicians use a more pre-determined style of questioning, demonstrate less empathy, and are more verbally dominant with BIPOC patients compared to whites. These communication disparities result in less patient-centered care for marginalized populations.

Matthew also explores how BIPOC patients often receive less information from physicians due to unconscious bias. Doctors may assume BIPOC patients cannot afford care or comprehend complex treatments, which leads to poorer communication. Studies show this lack of patient-centered communication diminishes health outcomes, satisfaction, and adherence. Matthew discusses how secure physicians tend to communicate more effectively across racial lines. Equally, physicians who adopt a non-interactive style of care provide less information, especially to BIPOC and low-income patients. Matthew notes that encouraging patient participation during medical visits is strongly linked to better health outcomes and patient satisfaction.

Matthew also highlights the impact of unconscious racism in healthcare through interviews with BIPOC women who report their pain and concerns being dismissed by physicians. These women describe feeling disbelieved and disregarded, often facing assumptions that they were exaggerating symptoms or seeking drugs, influenced by racial stereotypes. One African American woman recounts repeated instances of having her severe pain dismissed, and after persisting, discovering two large cysts. Matthew underscores how BIPOC patients, particularly Black women, receive less empathy and attention. In contrast, white patients generally experience more active listening, better rapport, and more accurate diagnoses. The quality of communication in these encounters significantly affects patient health outcomes, with white patients benefiting from stronger, more collaborative relationships with their providers, while BIPOC patients often suffer from inferior care.

In the section titled “Clinical Encounters Reduce Minorities’ Trust in Physicians,” Matthew examines how unconscious racism affects physician-patient interactions and trust. She discusses Dr. Howard Gordon’s study, which reveals that Black and white lung cancer patients enter clinical encounters with similar trust levels, but after the visit, Black patients report less satisfaction with physician communication, perceiving it as less supportive and informative. This communication gap contributes to racial disparities in health outcomes, as BIPOC patients are less likely to follow medical advice or utilize services after a negative encounter.

Moving on to describe Mechanism 4 of the Biased Care Model, titled “Patients’ Implicit Biases Influence Their Conduct and Communication with Physicians,” Matthew discusses how BIPOC patients react to physician biases with their own biased behaviors, such as mistrust and non-compliance, further exacerbating health disparities. BIPOC physicians also experience patient biases, often manifested as minute hostile gestures, which can negatively impact their interactions with patients. The concept of reciprocity, proposed by Dr. Judith Hall, suggests that physicians’ behavior influences patients’ responses, creating a “feedback loop” that can either improve or worsen communication and health outcomes depending on the presence of implicit biases from both parties (123).

Matthew discusses studies that reveal that even well-intentioned white healthcare providers unconsciously exhibit less empathy and courtesy toward BIPOC patients due to emotions like apprehension or uneasiness. However, research by Dr. Howard Gordon shows that when BIPOC patients actively engage in conversations with their physicians, racial disparities in communication diminish. Yet, other studies indicate that even when BIPOC patients are open, white doctors may still perceive them as less intelligent, emphasizing the challenges of overcoming implicit bias in healthcare interactions.

The final section of Chapter 5, titled “Implicit Bias and Nonverbal Reciprocity,” explores the concept of “aversive racism,” according to which egalitarian physicians unconsciously act on implicit biases despite rejecting explicit racism (125). This bias manifests through nonverbal cues and negatively impacts physician-patient communication. Studies show that Black patients distrust physicians who exhibit such nonverbal racism, perceiving them as insincere. This mistrust leads to poorer health outcomes due to reduced adherence to treatment and fewer follow-up visits. The physician-patient power dynamic, particularly in conflicting interactions influenced by race, aggravates these biases. However, evidence suggests that either party can intervene to break this harmful feedback loop, improving communication and care outcomes.

Chapter 6 Summary: “Implicit Bias beyond the Clinical Encounter”

Chapter 6 of Just Medicine starts by referencing the enduring influence of the Hippocratic Oath, which emphasizes compassionate, holistic patient care that includes addressing societal injustice.

The chapter’s opening section discusses “Mechanism 5: Physicians’ Implicit Biases Influence Their Diagnostic and Treatment Decisions.” Despite many doctors denying having such biases, Matthew shows that implicit bias is prevalent and often affects medical care. For instance, some physicians unconsciously adjust their treatment recommendations based on assumptions about a patient’s race or socioeconomic status.

Matthew draws on five key studies that highlight the effect of physicians’ implicit racial biases on their medical decisions. These studies demonstrate how racial stereotypes can lead to unequal treatment, such as physicians being more likely to recommend thrombolysis for white heart disease patients over Black patients, or how pediatricians’ decisions on pain medication vary depending on their level of implicit bias. The studies suggest that the influence of implicit bias is not consistent across all conditions, further complicating the relationship between bias and patient care.

In addition to these studies, research also shows that implicit bias can lead physicians to underestimate BIPOC patients’ adherence to treatment regimens. One study, for instance, found that white physicians were less likely to prescribe effective HIV treatments to Black men, based on discriminatory assumptions about their likelihood to adhere to the regimen rather than accurate data.

Matthew argues that implicit bias contributes to the poorer health outcomes experienced by BIPOC patients, including more surgical errors and complications. This bias also influences referral patterns, with BIPOC patients often struggling to access high-quality care, such as diagnostic imaging.

Matthew points to the fact that, while social science research has its limitations in proving causality, many leading scholars assert that the association between physicians’ implicit biases and BIPOC health disparities is compelling enough to establish a causal relation. Matthew refers to theories proposed by social psychologists that racism, particularly unconscious racism, is a fundamental cause of health disparities. Thus, she notes, racism influences various societal factors, including healthcare, and operates across different diseases and conditions, making it a deeply ingrained issue that simple policy changes cannot easily address.

The following section, titled “Mechanism 6: Implicit Biases Influence Patients’ Satisfaction, Adherence, Compliance, and Follow-Up,” introduces the sixth mechanism of the Biased Care Model, which links physicians’ implicit biases to patients’ health outcomes through the patients’ own decisions after medical encounters. Patients who perceive bias, especially racial or ethnic discrimination, from their healthcare providers are more likely to experience dissatisfaction, mistrust, and avoidance of follow-up care. As Matthew notes, this mechanism is critical because BIPOC patients often report using coping strategies in response to perceived discrimination, but these strategies can negatively affect their health.

One of the key findings in this section is that BIPOC patients, particularly African Americans, Asians, and Hispanics, tend to rate their healthcare experiences lower when they perceive bias or discrimination. This dissatisfaction manifests in various ways, including reduced engagement with providers, lower adherence to treatment plans, and avoidance of future healthcare encounters. For example, patients with limited English proficiency may delay or avoid seeking care due to the frustration of being misunderstood or facing language barriers. Furthermore, Matthew cites research which shows that racial and ethnic BIPOC patients often have less trust in their physicians, leading them to withhold information, ask fewer questions, and exhibit less positive emotional behavior during their visits.

In addition, Matthew cites interviews in which she observed that younger BIPOC patients often act as cultural or language translators for their older relatives, which points to the central role that cultural understanding plays in healthcare. Patients who feel their cultural backgrounds are respected by physicians are more likely to comply with medical advice. However, the majority of physicians in the US do not share the cultural backgrounds of their BIPOC patients, resulting in a disconnect that can reduce the quality of care. As an example, an Indian-American woman describes how her parents’ adherence to medical advice increased when their physician accounted for their dietary habits, something that non-Indian doctors might overlook.

Research also supports the conclusion that patients’ perceptions of discrimination are directly linked to poorer health outcomes. Matthew cites one study in which African American patients who perceived racial discrimination had worse physical and mental health and were less likely to adhere to prescribed treatments. This perception often leads to discontinuities in care, as patients may leave biased providers, seeking alternative care or avoiding the healthcare system altogether.

In the last section of the chapter, titled “Applying the Biased Care Model to Pain Management,” Matthew illustrates how implicit bias leads to disparities in healthcare, especially when related to pain management. Matthew discusses studies that reveal that marginalized racial and ethnic groups often receive inadequate pain treatment. The subjective nature of pain assessments, combined with the risks of prescribing addictive medications, makes pain management especially vulnerable to stereotyping. Physicians tend to rely on racial and ethnic biases when facing uncertainty in patient reports. Thus, doctors may adjust their treatment decisions based on patients’ race and behavior, with Black patients often needing to display assertiveness to receive adequate care. Stereotyping influences physician trust and decision-making, often resulting in unequal treatment.

Chapter 7 Summary: “From Inequity to Intervention”

In Chapter 7 of Just Medicine, Matthew argues that unconscious racial biases in healthcare are controllable and not inevitable. The chapter challenges the complacency surrounding implicit bias, advocating for intervention to prevent such disparities.

In the section titled “Evidence that Implicit Biases Are Malleable,” Matthew presents evidence challenging the idea that such biases are fixed and uncontrollable. She cites research demonstrating that implicit biases can change through deliberate efforts or external influences, much like correcting bad habits. This model replaces the outdated notion of “automaticity,” revealing that stereotypes are flexible and responsive to new information (157). This malleability, as Matthew discusses, allows for interventions that can reduce biased attitudes and their discriminatory impacts, holding individuals and institutions accountable for addressing unconscious racism.

The section titled “Interventions to Transform Biased Care” outlines intervention strategies that can moderate implicit biases in healthcare, structured into three types based on their timing during cognitive processes: Type A, B, and C. Type A interventions occur before stereotypes are subconsciously activated and include distraction methods and “stereotype negation training” (159). This type aims to prevent the activation of negative stereotypes by diverting attention or through proactive training. For example, stereotype negation training helps individuals obstruct automatic stereotypes and replace them with non-prejudiced responses.

Type B interventions focus on promoting counter-stereotypes. These interventions decrease automatic associations with negative stereotypes by exposing individuals to positive examples within the BIPOC group. Matthew cites studies by Nilanjana Dasgupta and Anthony Greenwald, which showed that presenting images of well-regarded Black individuals or women in leadership positions could significantly reduce implicit biases.

Type C interventions focus on leveraging social and self-motivation to inhibit the expression of biases. Matthew uses studies by researchers such as Gretchen Sechrist and Charles Stangor to argue that perceived social consensus could either reinforce or weaken implicit biases, showing that people modify their biases in line with social expectations or to maintain a positive self-image. However, she notes that simply suppressing stereotypes without addressing them has been shown to backfire, increasing bias rather than reducing it.

Matthew emphasizes that these interventions, though backed by strong social science evidence, have not been widely applied in healthcare to address racial and ethnic disparities. She argues that understanding implicit bias as a malleable cognitive process has implications not just for healthcare practice but also for law and policy. Malleability evidence suggests that institutions can and should hold individuals accountable for addressing their implicit biases.

In the last section, titled “Limitations,” Matthew discusses the idea that implicit biases cannot be completely eliminated and notes that their reduction varies across populations. Some interventions lack practical application, and studies have shown mixed results, particularly with counter-stereotype methods. Matthew closes the chapter by arguing that implementing bias-reducing interventions remains difficult due to political and practical obstacles, yet it remains necessary to address persistent racial and ethnic disparities in healthcare.

Chapters 5-7 Analysis

In Chapters 5, 6, and 7 of Just Medicine, Matthew explores the mechanisms by which implicit bias manifests during clinical encounters and beyond, as well as the kind of interventions that could mitigate the effects of the bias. She focuses on the role of implicit bias in shaping physician-patient interactions, the broader societal and institutional influences on healthcare outcomes, and the potential for interventions to address and reduce biases.

One of the main discussions in Chapter 5 revolves around the pervasive influence of implicit bias on the communication between physicians and BIPOC patients. Matthew discusses how unconscious biases lead to differential treatment in the form of altered verbal and nonverbal behaviors. Physicians, often unaware of their own biases, unconsciously communicate in ways that are less patient-centered when interacting with BIPOC patients. Matthew contextualizes effective physician-patient communication, demonstrating how it forms the backbone of quality healthcare. The way a physician speaks, the time they invest in listening, and their overall demeanor can influence a patient's willingness to follow medical advice and return for follow-up care.

Poor physician-patient communication is intensified by the fact that many BIPOC patients report feeling mistrusted or dismissed, leading to dissatisfaction with care, underscoring Matthew’s thematic interest in The Role of Implicit Bias in Healthcare Disparities. Matthew demonstrates that this communication breakdown is a by-product of deeply embedded racial stereotypes. For instance, doctors may spend less time explaining treatments to BIPOC patients because they unconsciously assume these patients are less capable of understanding complex medical information or, simply, that they cannot afford certain treatments. Matthew’s analysis demonstrates how this lack of engagement fosters a cycle of mistrust and non-adherence that perpetuates health disparities.

Matthew highlights the need to rely on emotional intelligence and non-verbal skills as well as professional experience in doctor-patient communication to overcome implicit bias, nuancing her exploration of The Systemic Challenges in Addressing Implicit Bias. As Matthew discusses through interviews with patients, the physicians who display solid communication skills with BIPOC patients are not necessarily the ones with the highest educational and training credentials. For example, one BIPOC patient explained that, in his experience, “more than knowledge and intellectual training are required to communicate equitably with BIPOC and white patients alike. The physician’s intangible characteristics of being ‘secure’ instead of ‘trepidatious’ influenced the quality of interaction with this Black patient” (112). This point suggests that effective communication goes beyond technical expertise and involves the emotional intelligence and self-assuredness of the physician. Patients can sense when a doctor is confident, which creates a sense of trust and fosters better communication. Moreover, patients from BIPOC backgrounds often experience heightened sensitivities to nonverbal cues. Thus, when a physician exudes confidence and experience rather than anxiety in communicating with BIPOC patients, it can help bridge cultural gaps. In turn, these skills promotes better patient outcomes, as trust is integral to the healing process. The dynamics of communication are therefore multidimensional, requiring both knowledge and a strong personal presence.

Matthew’s analysis in these chapters expands the scope of the problem, acknowledging that these biases do not only affect BIPOC patients; they also affect healthcare providers. As Matthew notes, physicians may experience unease or anxiety in cross-racial interactions, which adds another layer of silent divergence between physicians and BIPOC patients. The reciprocal nature of bias in medical encounters—where both patient and physician bring their own implicit assumptions to the interaction—creates a feedback loop that diminishes the quality of care for BIPOC patients. By exploring this bidirectional influence, Matthew underscores the complexity and systematic character of the issue, as well as the necessity for complex solutions.

Chapter 7 introduces a more hopeful idea: the potential for implicit biases to be altered through targeted interventions. Matthew challenges the notion that implicit biases are permanent, presenting evidence that they are, in fact, malleable and subject to influence by external factors. This idea represents a shift from diagnosis to intervention, proposing that biases, though deeply ingrained, can be mitigated through conscious efforts.

Matthew positions the idea of malleability as crucial because it shifts the conversation from simply acknowledging bias to actively addressing it. By framing implicit bias as a cognitive process that can be influenced, Matthew opens the door to practical institutional interventions that could significantly reduce health disparities. This shift has far-reaching practical implications for healthcare policy, underscoring The Importance of Legal Reforms that Address Implicit Bias and suggesting that systems of care can be designed to mitigate the effects of bias and improve outcomes for BIPOC patients.

Overall, by framing implicit bias as a malleable process, Matthew provides a path forward that includes the recognition of the problem and actionable strategies for intervention. These chapters call for a transformation in both the healthcare system and the societal structures that support it, aiming for a more equitable future in medicine.

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